Returns & Refund Policy

Information about your withdrawal rights and return procedures.

14-Day Withdrawal Right

You have the right to withdraw within 14 days of receipt, without reason, in accordance with Law 2251/1994.

Exceptions

Excluded: sealed chemical products that were unsealed, cold-chain products after cold chain interruption.

Model Withdrawal Form

You can download the EU model withdrawal form.

Refund Process

Refunds are processed within 14 days of receiving the returned product, using the same payment method.